FAQs
SHIPPING & DELIVERY
Where do you ship to?
We currently ship to the US and Canada only. However, we encourage customers to always stay updated by regularly visiting our website, as international shipping options will become available soon.
How long does shipping take? When will I receive my order?
Shipping times are estimates and may vary depending on location and other factors. Orders placed after 1:30 PM ET will ship out the next business day. If an item in your order is on pre-order, your entire order will ship once all items are available. This may affect delivery times.
Please note that delivery times are calculated in business days. You can also check out our Shipping Policy for all the latest information regarding shipping.
How can I track my order?
We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Please allow up to 48 hours for the tracking number to be activated. If you have an account with us, you can log in and review your order status.
My package arrived damaged, what do I do?
If you believe your package was damaged in shipping, please contact us at info@elarojewelry.com within 48 hours of receiving your order to request a replacement. Please provide a photo of the original packaging, including the box the item was shipped in and a brief description of the damage/defect, so we may follow up with our shipping carrier if needed.
Can I cancel or make changes to my order?
Our team works hard to process your order promptly, making it difficult to guarantee cancellation or making changes. We recommend reaching out to us as soon as possible and we will do our best to assist you. If you would like to add items to your existing order, please place a new order.
What is your return policy?
We offer free returns on full-priced items within 14 days of receiving your order. Yes, you read that correctly – returns are completely free! That said, click here to learn more about product eligibility and the return process.
How can I start a return?
To initiate a return, please click here and follow the steps in our return portal. For more information, please head over to our Return Policy to make sure the item is eligible for a return.
When will I receive my refund?
Returns may take up to 5 business days for processing upon reaching our warehouse. Once we inspect and process your return, we will send you an email confirming your store credit or refund. Please allow up to 5 to 7 business days for your refund to appear in your original payment method, subject to your banking institution's processing time.
How do I know if an item is out of stock?
We do our best to ensure items are always available on our website. However, due to high demand, items may occasionally sell out before being marked as out of stock. If an item in your order is out of stock, we will promptly notify you via email. We apologize in advance for this inconvenience.
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PAYMENT METHODS
We happily accept all major credit cards, including Visa, Mastercard, and American Express. Digital gift cards are available for use as well. Additionally, we offer AfterPay for convenient payment splitting options.
Enter your discount or promo code during checkout to apply it to your order. Please note that digital gift cards are not eligible for discounts or promotions. Only one discount code is valid per order, and each discount code is valid for one-time use per user unless stated otherwise.
If your discount or promo code isn't working, feel free to reach out to us at info@Qalivra.com, and we'll be happy to assist you.
Afterpay enables you to divide your purchase into four installments, payable every two weeks with either a credit or debit card. This breaks down your total cost without interest charges, allowing you to split your payments. Initially, you're billed for 25% of the purchase total at checkout.
